Can I Refuse To Pay For Poor Service

Woman in home office with paperwork using telephone

Let the offending company know why you don't program on paying your bill.

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If yous find yourself in a dispute with a company or service provider and don't feel like you should have to pay that pecker, it'southward critical to allow the other party know why. Writing a letter gets everything on the record and avoids the confusion that a phone call can create if the issue later ends upwards in courtroom. Be articulate, professional and concise in your refusal-to-pay letter of the alphabet, detailing what the problem is and why you're taking this action.

Step ane

Format your document equally a concern letter, addressed to the company possessor, your account managing director, or the specific department you're having a dispute with. Brand certain the recipient has the power to do something virtually the situation -- it'south a waste matter of time to transport this to someone without the authorisation to cancel the bill fifty-fifty if she wanted to.

Footstep ii

Draw the transaction in question. Exist specific about the time and date, the personnel you interacted with and the nature of the agreement. For example, you might notation that "On the afternoon of May 21, I checked into your hotel at the 300 Main Street location. Toby, the agent who took my reservation, assured me that while construction was taking place in the facility, my room was fit for occupancy."

Step iii

State the specific problem that'south behind your refusal to pay for the agreed-upon product or service. Detail how what you received failed to match agreed-upon expectations. If the product yous ordered was misrepresented by the salesman and didn't take the functionality yous needed, for example, include that data. If a hotel advertised itself equally a v-star facility only to feature a leaky roof instead of a water slide, state that in the letter.

Step four

Note any efforts you've already made to resolve the situation. Once more, specific details are helpful. Saying "I chosen a dozen times" can seem like an exaggeration, but citing the dates and times of the calls makes a more than persuasive record.

Stride 5

Include your history with the company in question. Don't spend three pages detailing every transaction, simply a judgement or two dealing your historical relationship can be helpful. If you've been a client for years, that'due south additional credibility for your request.

Step 6

Close past reiterating that y'all won't pay the amount in question, and request confirmation that the items have been removed from your business relationship. Enquire for confirmation of this in writing.

Tip

Include any supporting documentation when you ship the letter of the alphabet. If you have evidence of an incorrect charge or misleading advert, that evidence will bolster your example.

Alarm

Always go along a copy of your letter of the alphabet for your own records.